Novel Coronavirus (COVID-19)
Newport Hospital and Health Services wants you to be informed about novel coronavirus.
Newport Hospital and Health Services (NHHS) is actively taking infection prevention measures against COVID-19. Administration and medical staff are staying abreast of COVID-19 developments and working closely with state, regional and local stakeholders.
Concerned you might have coronavirus?
Newport Hospital & Health Services is asking that patients who believe they may have COVID-19 call 509-447-3139 before coming in to reduce the risk of person-to-person exposure. Patients are encouraged to AVOID the Emergency Department unless they are experiencing symptoms that require immediate attention.
Patients who do come to the Emergency Department with cough, fever, or shortness of breath need to stay in their cars and call (509) 447-9353. We will come out to you!
CDC Self-Checker provided and maintained by the US Centers for Disease Control and Prevention (CDC). Used with permission 4/7/2020.
Local coronavirus testing:
At this time, NHHS staff members are collecting samples from patients who have provider orders for influenza, RSV, and COVID-19 tests. Providers will send the order to the laboratory, and patients will be met outside the main hospital in a protected area to collect their samples.
COVID-19 Test Collection Instructions:
Please follow these guidelines for all outpatient COVID-19 testing / sample collection:
Step 1: Get a doctor’s order for the COVID-19 test
- Have your doctor’s office fax the order to Newport Community Hospital at (509) 447-9405
Step 2: Call (509) 447-2441 to pre-register for your test (prior to getting in line for outdoor testing)
- If you are already at the hospital and need to pre-register, please park across the street from the hospital (along Scott St.) in the designated pre-registration area (look for the pre-registration signs).
- Once we have the doctor’s order, we can pre-register you when you call. Please have your insurance information available when you call.
- You will be given a confirmation number to present upon test collection.
Step 3: Arrive at Newport Community Hospital and pull-in to the COVID-19 collection tent.
- If no lab tech is present near the tent, please call (509) 447-9301 and someone will meet you in the tent.
COVID-19 Collection Tent Hours:
Monday – Friday: 9 AM – 12 PM / 2 PM – 5 PM (pre-registration closes at 4 PM)
Saturday: 9 AM – 12 PM Sunday: CLOSED
NHHS then sends the sample to our reference laboratory, LabCorp. LabCorp processes the sample and provides the test results your medical provider. Currently, the self-pay price for the test is $100, but this is subject to change. Click here for information regarding LabCorp billing for this test.
Mitigation practices at NHHS:
In an effort to reduce any possible risk of coronavirus transmission (COVID-19) in or through our health care services, NHHS has elected to initiate some mitigation practices which will affect people accessing our facilities.
Face masks are required inside all NHHS buildings. For more information, please visit our face masks resource page.
Changes to Hours of Operation (beginning Monday, June 8, 2020):
- Newport Community Hospital – The main hospital entrance will be unlocked from 7:30 AM to 6:00 PM. Emergency Room will still be available for those patients with immediate health concerns.
- Newport Health Center:
- Staff working hours will be from 7:00 AM -5:30 PM. First appointments begin at 8:00 AM; last appointments begin either at 4:00 PM (for a 30 min appointment) or 4:15 PM (for a 15 min appointment). Phones operated from 8:00 AM – 5:00 PM. Doors will open at 7:45 AM and will be locked at 5:00 PM. (Saturday schedule remains the same as before, 9:00 AM – 1:30 PM)
- Outpatient hours from 8:00 AM – 6:00 PM (weekend hours are the same as before, 8:00 AM – 4:00 PM)
- Outpatient hours from 7:30 AM – 5:30 PM (Weekend hours are 8:00 AM – 2:00 PM)
- Physical Therapy:
- Outpatient hours from 7:30 AM – 5:00 PM, Monday through Friday
Operational Changes & Updates:
- As of May 18, 2020 (by Governor’s proclamation amendment) we began a gradual resumption of elective surgical cases. A decision could be made to re-enter the mitigation phase in the facility if COVID-19 rates increase locally.
- We are suspending in-person pick-ups of medical records. For the time being, requests can be filled over the phone and then distributed in the patient’s preferred manner.
- In order to avoid unnecessary exposure to our staff, the NHHS Patient Accounting Office (located on the corner of Scott and 1st Street) has been closed to the public. At this time, most of the office staff are still reporting to work and they will be available to assist patients via phone during regular office hours (Monday-Friday; 8 am – 4:30 pm).
- Until further notice, the only public access into the hospital building will be through the front main entrance. Patients needing services in the hospital will need to enter through the main hospital entrance along Scott Avenue and Pine Street.
- As of July 8, 2020, we will resume Childbirth Education classes at Newport Community Hospital. Participants will be required to wear masks.
Screening and Visitation:
- When asked, every person (patients, visitors, vendors, meeting members, etc.) entering the hospital building will be screened for any risk factors for COVID-19.
- Visiting restrictions are in place. This is a temporary change as part of our infection prevention measures against COVID-19.
- People sick with a fever or cough and have a higher risk for complications from severe respiratory infections (age 60+, have a chronic medical condition, or are pregnant) should call their healthcare provider and ask if they need to be evaluated in person. This decision is the healthcare provider’s to make.
- Other people with mild illness who are concerned about their health can call their healthcare provider to discuss COVID-19 testing and other possible reasons for their illness.
- Everyone entering Newport Health Center will be screened, including patient companions. They will be asked a series of questions and have their temperature taken before entrance is allowed. Visiting restrictions are in place.
- In order to keep our high-risk residents safe, visiting restrictions are in place at River Mountain Village Advanced Care and River Mountain Village Assisted Living. Letters have been sent to residents’ family members notifying them of this change.
Patient Surge Planning
- We are working with Washington State Hospital Association and regional providers in reviewing plans to prepare alternative care sites in the event of a local patient surge.
Ways to minimize exposure:
- Wear a mask!
- Practice social distancing: deliberately increasing the physical space between people to avoid spreading illness. Staying at least six feet away from other people lessens your chances of catching COVID-19.
- Avoid close contact with people who are sick.
- Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
- Avoid touching your eyes, nose, and mouth.
- Clean and disinfect frequently touched objects and surfaces.
- Stay home when you are sick, except to get medical care.
- Wash your hands often with soap and water for at least 20 seconds.
Concerned about delivering your baby in the hospital?
Newport Community Hospital’s Family Birth Center continues to deliver babies in a safe and secure environment for you and your new arrival. Read Dr. Tessa Reinke’s recent blog article COVID-19 Fear Shouldn’t Force a Home Birth for sound professional research to assist you in making your childbirth decision.
Concerned about seeing your provider for routine care?
It’s more important than ever that you continue taking care of your health, even during a pandemic. If you’re experiencing a health concern but are worried about visiting your primary care provider, we understand. Our Newport Health Center providers are utilizing virtual visits, phone visits, and in-person visits when necessary. Your health and safety is our #1 concern…do not delay your care.
It is especially important that children are vaccinated on time, especially babies birth to 24 months, followed by 4-6-year-olds. This is the best way to protect them from vaccine preventable diseases. Stay Healthy, Stay Safe, Stay Vaccinated!
Updates and News Releases:
Newport Hospital and Health Services will not release information regarding suspected cases, the numbers of tested cases, or confirmed cases. Confirmed cases will be directly reported to Northeast Tri County Health District (NETCHD).
- 11-15-2020 Inslee Announces Statewide Restrictions
- 10-05-2020 Advanced Care Employee COVID-19 Positive
- 6-27-2020 New Case in Pend Oreille County – NETCHD
- 6-10-2020 Letter to the Community – NETCHD
- 6-8-2020 Phase 3 Safe Start Plan – NETCHD
- 6-5-2020 Press Release Cloth Face Coverings – NETCHD
- 6-5-2020 Phase 3 Approval – Ferry, Pend Oreille, and Stevens Counties – NETCHD
- Newport Hospital to Resume Elective Surgeries – released May 11, 2020
- 5-6-2020 Press Release County Variance Request NETCHD
- 5-5-2020 Press Release Variance Request COVID-19 NETCHD
- 5-4-2020 Press Release Stay Home Order and County Variance Requests NETCHD
- PPE Donations Made a Huge Difference
- Final 4-8-2020 Press Release Positive Stevens County Cases NETCHD
- NHHS Receives Two Ventilators 4/8/2020 NHHS
- 4-2-2020 Press Release First Positive – Pend Oreille on COVID-19 NETCHD
- 3-30-2020_updated_Press_Release-Positive_Stevens_County_Cases NETCHD
- 3-25-2020_Press_Release-Ferry_&_Stevens_County_Cases NETCHD
- 3.20.2020_Press_Release_First_Positive_on_COVID-19 NETCHD
- 3-13-2020 Press Release Gatherings NETCHD
- 3.13.2020 Press Release on COVID-19 NETCHD & NHHS joint statement
- 3-12-2020 Press Release Gatherings NETCHD
Other resources are available through:
- Washington State Department of Health
- Panhandle Health District
- Centers for Disease Control and Prevention
NOTE: On Friday, June 5, Pend Oreille County was approved to move to Phase Three of the Safe Start Washington plan. For more information on this plan and local impacts of moving to Phase Three, please visit Northeast Tri County Health District’s website.